Refund policy

Effective Date: July 30, 2025

At Boss Lady Style, customer satisfaction is our priority. We strive to deliver high-quality products, but if you’re not completely satisfied with your purchase, you may request an exchange according to the guidelines below.

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1. Exchange Policy

• We currently offer exchange only — no monetary refunds.

• Products are eligible for exchange only if:

  • The product is defective or damaged upon delivery

  • You received the wrong size or color from what you ordered

To be eligible for an exchange:

• You must notify us within 3 days of receiving your order

• The item must be unused, in its original packaging, and have all tags intact

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2. Items Not Eligible for Exchange

The following items are not eligible for exchange:

• Items purchased on sale or discount

• Items damaged due to mishandling by the customer

• Items returned without original packaging or tags

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3. How to Request an Exchange

To request an exchange, please contact us through one of the following channels:

• Email: support@bossladystyle.pk

• Instagram DM: @bossladystyle.pk

Include the following details in your request:

• Order number

• Photo of the product

• Reason for exchange

Our support team will respond within 24 to 48 hours.

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4. Exchange Shipping Charges

• If the product is defective or incorrect, BLS will bear the return shipping cost.

• If the exchange is due to a change of mind or size, the customer will bear the return shipping charges.